In an earlier post, I noted the importance of working with a seasoned professional.
For in all things, especially those that are important or risky or both, the customer is by far and away best served by someone who has been there and done that – whether it’s an experienced business lawyer, a doctor, or another professional.
Large professional service firms would like for you to believe that every professional in their organization is top flight, seasoned, and customer committed.
- One local law firm advertises that it is a single partnership, Worldwide. I suppose their marketing team would like for prospective customers to believe that all of their professionals are top flight because they are all members of a single partnership?
- A large hospital locally advertises that they offer World class care. Their marketing team would like for prospective patients to believe that all of their professionals are at the top of their games, the very best in the World.
Well not to burst their bubbles, but it isn’t so. Far from it.
- I am sure the law firm with one partnership Worldwide has some top flight attorneys among its ranks.
- I am sure that the hospital has some top flight physicians on board.
But for you, the customer, what really matters at the end of the day is making one hundred percent certain that you have the undivided attention and full commitment of one of the top flight professionals at that law firm or hospital. Not just anybody.
For if you are to be a client of the law firm or a patient of the hospital it makes a tremendous amount of difference which of the professionals at the law firm or hospital you are working with, and whether you have his or her full attention and commitment.
A good friend of mine was not feeling well.
As it turned out he had been with the aforementioned hospital all of his life. Checkups, tests, etc.
He was not feeling well and the hospital, or his physician at the hospital, did not have a solution.
Eventually, after countless visits and batteries of tests, the physician recommended a specific course of action.
As the problems pertained to the heart, and my brother Hugh is a (noted) cardiologist, I asked my friend if he would want my brother to review his charts and the recommended course of action.
My friend sent my brother his charts, and my brother and his colleagues reviewed them.
At the end of the day it turned out that my friend’s condition had been misdiagnosed.
My friend was mystified as to why his condition had been misdiagnosed when he was with such a well-respected hospital.
My brother and his colleagues recommended a course of action and recommended a top surgeon at the same hospital that my friend had been dealing with all along to perform surgery and address the condition.
All went very well, and today my friend credits my brother with saving his life.
For my brother is knowledgeable, had given my friend his full time and attention, had correctly diagnosed the condition, and had recommended the surgeon who ultimately performed the surgery and addressed the condition.
What would have happened if my friend had continued with the physician who had misdiagnosed his condition? We will never know.
But my brother had, per my friend, saved my friend’s life by essentially getting my friend in to see the top flight, seasoned and committed surgeon who so effectively treated the condition.
Moral of the story: it all comes down to selecting the right professional, one who is top flight and seasoned and committed and has been there and done that. It is not a matter of selecting a professional services firm (be it a law firm or hospital) but having a seasoned professional who will take responsibility for effectively assisting you.
Resuming M & A Clearinghouse
Our founder has a demonstrated track record of bringing top people and compelling business propositions and investment capital together to generate private business success stories
With that spirit in mind, we once again ask our readers each month to submit their ideas to us of businesses and businesses to invest in. Folks looking for businesses to acquire or opportunities to invest in are also invited to contact us.
We will review the submissions and assist when we can. We can facilitate private business transactions of all sorts, as we have been doing it for over 30 years.
So consider this an invitation to contact us and ask us for the help of an experienced business lawyer that few law firms can effectively offer.
Quote of the Week
A positive attitude causes a chain reaction of positive thoughts, events and outcomes.
It is a catalyst and it sparks extraordinary results.
~ Wade Boggs, MLB Third Baseman